Loading... Please wait...

Shipping & Returns

Shipping & Returns


Returns Policy

Returns Policy

We accept returns for goods that are recieved damaged, incorrect (our fault) or have a warranted defect.    We do not accpet returns where the goods have been worn/used or you have changed your mind and don't want it, so please choose carefully and if in doubt, ask us.

 

Where a return is required, we will exchange or refund you if an exchange is not available.  If exchange goods are not available, you may be offered a waiting time until they are available however you can choose to decline this offer and accept the refund.

 

Where a return is approved that is not our fault, customers must pay the return postage and any postage incured to replace the goods.

 

Where a refund is offered on a return that is not our fault, the amount refunded will be less the original cost of postage.

 

Items being returned must be properly packed and protected so that they are returned in a saleable condition.    Where we recieve a return that is damged or has damaged packaging due to improper packing before sending, we will return the item to you and no refund will be processed.
 
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail once we've received and processed the returned item.


Shipping

Our products come with ficed price shipping within Australia and it's territories.  This includes MILPO, ADF and HMA Ships at Sea addresses.

 

We ship with Australia Post and use Signature on Delivery service.   If you require express post, please contact us before ordering.

 

We can ship to New Zealand and other Pcific Countries, however we cannot ship to a country that has a distributor of our brands, already apponted.

If you reside outside of Australia, please contact us for a shipping quote before ordering your items.

Please also note that the shipping rates for many items we sell are volumetric weight-based. That is, we are charged at the weight calculated for the given size of the goods being shipped, not the actual weight, unless the actual weight is greater.

 

News

newsletter